This is only applicable if you are paying your seller via Paypal

What kinds of purchases are covered by PayPal Buyer Protection?

Purchases made with PayPal as the payment method. Purchases made through Western Union, Wired Transfer, Google Checkout or with a money order or other payment method won't be covered.

* Claims made must be for physical goods that can be shipped
* Purchase was made with PayPal as a payment method
* Full price of item was paid in one single amount via PayPal
* Your PayPal account must be in "good standing"

If you run into a problem with your purchase, here's what you should do:
  • Step 1: Go to our Resolution Centre and open a dispute. (Note: Your dispute must be raised within 45 days of the payment date).
  • Step 2: Communicate directly with the seller and try to resolve the dispute amicably. If you're not satisfied with the seller's response, you can escalate the dispute into a claim. (Note: Your claim must be filed within 20 days of raising the dispute).
  • Step 3: We’ll review the claim, and if we decide in your favour, we’ll refund the full value of your payment, including original postage costs*.

Tip: If your purchase was made from a seller outside of your country, it may take longer for your item to arrive. Before you file a dispute or a claim, make sure you've left adequate time for delivery which could take several weeks, depending on where the seller is located.

For more information